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FAQs

You Were Wondering?

We're always happy to hear from you, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.

How do I know if ordering online is secure?

At americanapparel.net protecting your information is a priority.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

Do you charge sales tax?

The calculation of sales tax is based on applicable state and local taxes.

What payment types do you accept?

We accept Visa, MasterCard, American Express, and Discover. No Cash on Delivery (COD) or alternate payment methods are available.

Please note the following limitations:

When is my credit card charged?

Your credit card will be authorized on the date your order is placed, but you will not be charged until the items ship. Depending on your banking institution, a pending authorization generally takes 2-3 business days to clear.

Was I charged twice?

You may have noticed a pending authorization post on your account. The pending authorization for the full amount of an order is a common bank practice to verify an account’s authenticity and to ensure it has sufficient funds. Depending on your banking institution, a pending authorization generally takes 2-3 business days to clear.

Your credit card will be charged the invoice total upon shipping.

Please only click the “Submit Order” button once to avoid multiple authorizations.

If you have any additional questions, feel free to Contact Us.

An item that I ordered last week is now on sale. Can I be reimbursed?

Unfortunately, we do not offer price adjustments, so we cannot provide a partial refund for an item that goes on sale after you have purchased it.

How do I view the status of my order?

There are two ways to view the status of your order:

1. View the status of a single order by entering your order number on the Shipping Options page.

-OR-

2. Sign in to your account and review your complete order history. Don’t have an account? Sign up now.

Please call 1-888-747-0070 or Contact Us for the status of international orders.

Why is my item on backorder?

Items that are not available for immediate shipment are placed on backorder and will ship at a later date. Please note that while your credit card will be authorized on the date that your order is placed, you will not be charged for a backordered item until it ships.

Please be aware that backorder dates are approximate and subject to change.

How can I ask a question about ordering?

If you can't find an answer to your question here, then please use our Contact Form or call Customer Service at 1-888-747-0070.

Having trouble accessing AmericanApparel.net?

Below is a list of supported browsers. Some site features won’t function as expected if you use an old or beta test version.

•Internet Explorer: 8.x, 9.x (Windows)
•Firefox: 16.x (Windows, Mac OS X)
•Safari: 5.x, 6.x (Mac OS X)
•Chrome: 22.x (Windows, Mac OS X)

If a site feature doesn't work when using a browser version listed above:

-Download the latest version above and try again.
-Try using a different browser as a temporary workaround solution.

Can American Apparel cancel my order?

American Apparel reserves the right to cancel any order and refund your order in full at any time.

Are there any limitations on your international shipments?

Yes, unfortunately items containing liquids cannot be shipped internationally due to certain regulations. This includes, but is not limited to, nail polish, care products, or dye products.

Do you ship to P.O. and A.P.O. boxes??

Yes, we can ship to P.O. and A.P.O. boxes in the US, just remember to select Budget shipping.

Please note: We cannot ship Standard or Express orders to P.O. and A.P.O. boxes.

Shipments to A.P.O. addresses may take up to 6-8 weeks.

Do I have to sign for my shipment when it arrives?

We do not require a signature. However, depending on the quantity of items ordered and delivery area, this may be at the discretion of the carrier.

Do you offer shipping outside of the US?

Please refer to the Shipping Options page for information on which regions we currently ship to.

Please call Customer Service for details at 1-888-747-0070.

Can I return or exchange something if I don't like it?

You certainly can as long as the item is not marked as a final sale item on our website.

We offer a free domestic return shipping label with tracking.
To print it out Click here to print it out.

Return your items to:
Consumer Returns Dept.
American Apparel
16400 Trojan Way
La Mirada, CA 90638
United States

We recommend that you obtain a tracking number for your records. American Apparel is not responsible for lost return shipments.

Please do not refuse a package or mark it “return to sender”.This may prolong the delivery back to us or result in a lost package.

Please note: We cannot accept returns on laundered or altered items.

How can I make changes to my order?

Please Contact Us quickly if you would like to make any changes to your order. We are unable to make changes once your order has shipped.

I received a damaged/defective/incorrect item. What do I do?

We apologize for the error with your order and will certainly correct this for you. Please Contact Us and we will assist you with a return label.

In our effort to provide the best quality control, and customer service, please report all issues with orders.

Can I return a product to your factory that I purchased online and later exchanged in-store?

Unfortunately, you must return the item to a retail store. Items sent to the factory will be returned to sender.

How can I return an item purchased with a Gift Card?

If you wish to return an item purchased with a Gift Card or E-Gift Card, simply select an exchange item and indicate it on the return form. Please select an item of equal or greater value than the item being returned.

You may also return items (with the exception of those marked “final sale”) for store credit at any of our US retail locations.

If you originally paid for the item with a Gift Card and credit card, you will receive a store credit for the amount of the Gift Card. The remaining balance will be transferred back to your credit card.

Are you returning a gift?

If so, you will be issued an American Apparel Gift Card Number via email which can be used online and/or at retail stores. All gifts must be returned by mail. If you have any questions, please contact customer service.

Do you sell gift certificates?

Yes, we sell two types of Gift Cards:

American Apparel E-Gift Cards:

E-Gift Cards can only be purchased online, but may be redeemed online or in-store. E-Gift Cards are sent via e-mail on the same day the order is placed. E-Gift Cards do not expire.



American Apparel Gift Cards:

Gift Cards can be purchased and used both online and in our retail stores.

Gift Cards cannot be redeemed for cash (except in states that require redemption for cash) or replaced if lost or stolen.

Please note: Gift Cards may be mailed out separately from the rest of your order. US Gift Cards/E-Gift Cards can only be redeemed at our US Online Store and retail locations.

Buy American Apparel E-Gift Cards and Gift Cards.

How do I redeem my American Apparel E-Gift Card on the Online Store?

You, or your lucky recipient, will receive the E-Gift Card code by e-mail within a few hours of ordering. The code arrives activated and ready to be redeemed at our US Online Store.

Redeem your E-Gift Card during the payment step (Step 4) of the checkout process. Enter your 16-digit code into the “Gift Card” box, and then click the “Apply Gift Card” button.

The value of your E-Gift Card will be subtracted from your total. If there is a balance due, you can pay using your credit card. If you have money remaining, it will be retained on your E-Gift Card and you can use it for future purchases.

Please make sure to use your E-Gift Card on the US Online Store.

Can I use my American Apparel E-Gift Card in a retail store?

Yes, you may use your E-Gift Card in a retail store. Simply present a printed copy of your e-mail during the checkout process.

Please make sure to use your E-Gift Card at one of our US retail locations.

How can I use multiple American Apparel Gift Cards on one order?

Call our Customer Service Team at 1-213-688-1474 or 1-888-747-0070 and they can assist you with combining the balance of multiple gift cards.

How do I find out the balance of my Gift Card?

Please visit Manage Gift Card to check the balance of your Gift Card.

How can I return an item purchased with a Gift Card?

If you wish to return an item purchased with a Gift Card or E-Gift Card, simply select an exchange item and indicate it on the return form. Please select an item of equal or greater value than the item being returned.

You may also return items (with the exception of those marked “final sale”) for store credit at any of our US retail locations.

If you originally paid for the item with a Gift Card and credit card, you will receive a store credit for the amount of the Gift Card. The remaining balance will be transferred back to your credit card.

How do I redeem a promo code (online coupon)?

Occasionally, American Apparel sends special promotional offers to our newsletter subscribers as well as Le Club American Apparel members. These offers may include a “Promo Code". Activate your Promo Code during the payment step of the checkout process (Step 4). Enter your code into the "Promo Code” box, and then click the "Apply" button. The discount or special offer will be applied to your order.

If your Promo Code fails to activate, it may be because it has expired or perhaps the items in your shopping bag are not eligible. If you have any concerns, please Contact Us before completing your order. Promo Codes cannot be retroactively applied.

Please note: Promo Codes may not be combined with other offers and are not valid at our retail store locations (unless otherwise specified).

Can I use multiple promo codes on one order?

No, unfortunately Promo Codes cannot be combined with any other offers.

I just received a Promo Code. Can I apply it to an order I placed last week?

Our promotions are time, place, and sometimes product-specific. We do not offer retroactive discounts towards an order you've already placed.

How can I ask a question about Gift Cards and Promo Codes?

If you can't find an answer to your question here, then please use our Contact Form or contact Customer Service at 1-888-747-0070.

Washing instructions?

For information on how to wash and care for your American Apparel garments, please refer to our Fabric Information.

How do your sizes work?

Our clothes are cut to be figure-flattering to almost all body types. If you're not sure what size to get or if you're in-between sizes, we suggest ordering the next size up. Please refer to our Size Charts and if you are still unsure, please call Customer Service at 1-888-747-0070 for further assistance.

What does "Unisex Size" mean?

Many of our styles are equally flattering and functional on men and women. All "Unisex" products are sized for men; women may prefer to order one size smaller.

What kind of fabrics do you use?

Many of our products are made from 100% cotton. We have over 30 fabrics, each with unique features and characteristics. To learn more about our complete line please refer to our Fabric Information.

How can I ask a question about your products?

If you can't find an answer to your question here, then please use our Contact Form. For more urgent inquiries, please contact Customer Service at 1-888-747-0070.

What is American Apparel?

American Apparel is a vertically integrated manufacturer and retailer of clothing for men, women, kids and dogs. Meaning, we've consolidated all stages of production under one roof at our downtown Los Angeles factory—from the cutting and sewing, right through to the photography and marketing. To learn more about our company and mission, please visit our corporate web site: www.americanapparel.net.

Does American Apparel have retail stores?

Do we ever! We opened our first retail store in November 2004. Since that first store in the Echo Park neighborhood of Los Angeles, we now have retail locations in eleven countries on three continents. For a complete listing of all our retail stores, including a handy zip code store locator, please refer to our Store Locations.

Can I work for American Apparel?

We have hundreds of positions available worldwide. We are a company concerned with human factors, and our target market is one of young adults. Rather than exploit cheap labor, we leverage art, design, and technology to advance our business. If you would like to learn more please refer to our Job Opportunities.

Where can I see more photos of your models?

Our models are beautiful people, just like you. They're regular people (we don't use professional models), many of whom work for American Apparel. Check out our Photo Collections - you can see some of the best and most evocative images captured by our staff.

Can I be a model for American Apparel?

American Apparel is always looking for new girls and guys to grace our ads, catalogues and web site. If you think that your look corresponds to our image, send your photos, tell us which city you live in, and provide a phone number so we can reach you. We do shoots in New York, Los Angeles, and sometimes in other cities. Please send your photos to: [email protected].

How can I ask a question about your company?

If you can't find an answer to your question here, then please use our Contact Form. Our customer service representatives will get you a swift reply with helpful answers.